Return policy

We strive for customer satisfaction. If you’re not completely satisfied with your purchase, we offer the following returns policy:

• Returns: You can return most items within 30 days of purchase for a full refund, exchange, or store credit. The item must be unused, unwashed, and in its original condition with tags attached.

• Non-returnable Items: Items such as personalized products, final sale merchandise, and opened beauty products are non-returnable.

• Return Process: To start a return, please contact our customer service team at bess@24hvipservice.com. We will provide you with a return authorization number and return instructions.